Returns

What we accept

• Unworn, unwashed pieces with tags still attached
• Within seven days of delivery
• Exchanges for a different weave, or a refund to the payment method you used

What we cannot accept

• Pieces that have been worn, washed, altered or had a fall set
• Blouse pieces that have been cut
• Sale items, unless the piece arrived damaged

Natural variation is not a defect

Handwoven cloth varies. Block prints drift slightly between repeats, natural dyes settle unevenly, and the same weave can differ in tone between two metres of the same piece. That is the evidence of a hand at the loom rather than a machine, and it is not grounds for return. Damage, holes and colour that runs on the first wash are.

Damaged on arrival

Tell us within 48 hours with a photo and we will replace the piece or refund it in full, including delivery. Email hello@joba.com.